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Terms and Conditions

Welcome to Dog Spot Supplies. These terms and conditions outline the rules and regulations for the use of our website, located at www.dogspotsupplies.com.

By accessing this website and purchasing our products, we assume you accept these terms and conditions in full.

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1. Introduction

This website is owned and operated by Dog Spot Supplies. Throughout the site, the terms “we”, “us” and “our” refer to Dog Spot Supplies.

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2. Products and Orders

  • All products are subject to availability. As we are clearing specific boutique stock, items may not be restocked once sold out.

  • We make every effort to display the colors and textures of our tweed products accurately; however, we cannot guarantee that your monitor's display of any color will be 100% accurate.

  • We reserve the right to refuse any order you place with us.

3. Pricing and Payment

  • Prices for our products are subject to change without notice.

  • Payments are processed securely via our website. You agree to provide current, complete, and accurate purchase and account information for all purchases.

4. Shipping and Delivery

  • Shipping costs and estimated delivery times are calculated at checkout.

  • Dog Spot Supplies is not responsible for delays caused by the carrier or customs.

5. Returns and Refunds (Consumer Rights)

  • Right to Cancel: Under UK law, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • The customer is responsible for paying the return shipping costs unless the item is faulty.

  • Faulty items: If a product is defective, please contact us immediately "HERE" Us for a replacement or full refund.

6. Safety and Liability

  • Pet Safety: It is the owner’s responsibility to check the collar and lead for wear and tear before every use. Dog Spot Supplies is not liable for any injury or damage resulting from the use or misuse of our products.

  • No collar is indestructible; please ensure the fit is correct (two-finger rule) to ensure the safety of your pet.

7. Intellectual Property

The "DS" logo and all content on this website are the property of Dog Spot Supplies and are protected by copyright laws.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

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